*{margin:0;padding:0;box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.toasts-container{position:fixed;display:flex;flex-direction:column-reverse;row-gap:12px;z-index:9999}.toast{display:flex!important;align-items:center;box-shadow:0 4px 4px #0000001a;border-radius:8px;padding:16px;position:relative;max-width:400px;overflow:hidden;animation:slide-in .4s ease-in-out forwards}@keyframes slide-in{0%{opacity:0;transform:translate(100%)}to{opacity:1;transform:translate(0)}}.toast-dismissed{animation:slide-out .4s ease-in-out forwards}@keyframes slide-out{0%{opacity:1;transform:translate(0)}to{opacity:0;transform:translate(100%)}}.toast-message{font-size:14px;font-weight:500;margin-left:0}.dismiss-btn{all:unset;cursor:pointer;margin-left:auto;padding:0 0 0 4px;display:flex;align-items:center}.toast .bi{font-size:18px;line-height:1;display:inline-block}.toast-progress{position:absolute;bottom:0;left:0;width:100%;height:4px;background-color:#0000001a}.toast-progress-bar{height:100%;animation:progress-bar 4s linear forwards}@keyframes progress-bar{0%{width:100%}to{width:0%}}.top-right{top:16px;right:16px}.top-left{top:16px;left:16px}.top-center{top:16px;left:50%;transform:translate(-50%)}.bottom-left{bottom:16px;left:16px}.bottom-center{bottom:16px;left:50%;transform:translate(-50%)}.bottom-right{bottom:16px;right:16px}.ticket-chatbot-popup{position:fixed;width:420px;max-width:calc(100vw - 40px);max-height:600px;bottom:80px;right:20px;right:clamp(20px,2vw,20px);left:auto;z-index:1200;background:#fff;border-radius:16px;box-shadow:0 8px 32px #00000026;display:flex;flex-direction:column;overflow:hidden;animation:ticket-slide-up .35s ease-out}@keyframes ticket-slide-up{0%{transform:translateY(100%);opacity:0}to{transform:translateY(0);opacity:1}}html[dir=rtl] .ticket-chatbot-popup{right:auto;left:20px;left:clamp(20px,2vw,20px)}.ticket-chatbot-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:16px 20px;display:flex;align-items:center;justify-content:space-between;border-radius:16px 16px 0 0}.ticket-chatbot-title{font-size:16px;font-weight:600}.ticket-chatbot-controls{display:flex;align-items:center;gap:8px}.ticket-chatbot-btn{background:#fff3;border:1px solid rgba(255,255,255,.3);color:#fff;padding:6px 12px;border-radius:8px;font-size:13px;cursor:pointer;transition:all .2s}.ticket-chatbot-btn:hover{background:#ffffff4d}.ticket-chatbot-close{background:transparent;border:none;color:#fff;font-size:28px;line-height:1;cursor:pointer;padding:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:8px;transition:background .2s}.ticket-chatbot-close:hover{background:#fff3}.ticket-chatbot-body{display:flex;flex-direction:column;gap:12px;height:400px;max-height:400px;overflow-y:auto;padding:16px;background:#f8f9fa}.ticket-message-container{display:flex;margin-bottom:8px;animation:msg-fade-in .3s ease-out}.ticket-message-container.user-container{justify-content:flex-end}.ticket-message-container.bot-container{justify-content:flex-start}@keyframes msg-fade-in{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.ticket-message-box{max-width:80%;padding:12px 16px;border-radius:18px;font-size:14px;line-height:1.4;word-wrap:break-word}.ticket-message-box.user-message{background:#198754;border-radius:18px 18px 4px;color:var(--bs-white)}.ticket-message-box.bot-message{color:var(--bs-dark);border-radius:18px 18px 18px 4px;border:1px solid var(--bs-gray-300)}.typing-animation{display:flex;gap:4px;align-items:center;padding:12px 16px}.typing-animation span{width:6px;height:6px;background-color:var(--bs-secondary);border-radius:50%;animation:typing-bounce 1.4s infinite ease-in-out}.typing-animation span:nth-child(1){animation-delay:0s}.typing-animation span:nth-child(2){animation-delay:.2s}.typing-animation span:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-10px);opacity:1}}.ticket-chatbot-input{padding:16px;background:#fff;border-top:1px solid #e0e0e0;border-radius:0 0 16px 16px}.ticket-input-form{display:flex;gap:8px;align-items:center}.ticket-input-field{flex:1;padding:12px 16px;border:1px solid #d0d0d0;border-radius:24px;font-size:14px;outline:none;transition:border-color .2s}.ticket-input-field:focus{border-color:#667eea}.ticket-input-field:disabled{background-color:#f5f5f5;cursor:not-allowed;color:#999}.ticket-send-btn{background:linear-gradient(135deg,#667eea,#764ba2);border:none;color:#fff;width:44px;height:44px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .2s,box-shadow .2s}.ticket-send-btn:hover:not(:disabled){transform:scale(1.05);box-shadow:0 4px 12px #667eea66}.ticket-send-btn:disabled{opacity:.5;cursor:not-allowed}.ticket-send-icon{font-size:18px}.ticket-answers-summary{background:#fff;border-radius:12px;padding:16px;margin:12px 0;border:1px solid #e0e0e0}.ticket-summary-title{font-size:14px;font-weight:600;margin-bottom:12px;color:#333}.ticket-summary-item{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;background:#f8f9fa;border-radius:8px;margin-bottom:8px;font-size:13px;gap:12px}.ticket-summary-text{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-summary-text span{word-break:break-all}.ticket-summary-item:last-child{margin-bottom:0}.ticket-edit-btn{background:#667eea;border:none;color:#fff;padding:6px 12px;border-radius:6px;font-size:12px;cursor:pointer;transition:background .2s}.ticket-edit-btn:hover:not(:disabled){background:#5568d3}.ticket-edit-btn:disabled{opacity:.5;cursor:not-allowed}.ticket-list-content{padding:16px;background:#fff;border-radius:8px;margin:8px}.file-upload-section{margin-bottom:12px}.file-upload-section input[type=file]{width:100%;padding:10px;border:1px solid #d0d0d0;border-radius:8px;font-size:13px;cursor:pointer;background:#fff}.file-upload-section small{color:#666;font-size:11px}.file-upload-cancel{background:#dc3545;border:none;color:#fff;padding:4px 10px;border-radius:6px;font-size:11px;cursor:pointer;transition:background .2s}.file-upload-cancel:hover{background:#c82333}@media(max-width:1024px){.ticket-chatbot-popup{width:380px;max-width:calc(100vw - 40px)}html[dir=ltr] .ticket-chatbot-popup{right:20px}html[dir=rtl] .ticket-chatbot-popup{left:20px}}@media(max-width:768px){.ticket-chatbot-popup{width:calc(100vw - 40px);max-width:420px;max-height:520px;bottom:70px;right:20px!important;left:auto!important}html[dir=rtl] .ticket-chatbot-popup{right:auto!important;left:20px!important}.ticket-chatbot-body{height:350px;max-height:350px}}@media(max-width:480px){.ticket-chatbot-popup{width:calc(100vw - 20px);max-width:none;max-height:500px;right:10px!important;left:auto!important;bottom:60px;border-radius:12px}html[dir=rtl] .ticket-chatbot-popup{right:auto!important;left:10px!important}.ticket-chatbot-body{height:320px;max-height:320px}.ticket-chatbot-header{padding:12px 16px}.ticket-chatbot-title{font-size:14px}}@media(max-width:400px),(max-height:600px){.ticket-chatbot-popup{width:calc(100vw - 16px);max-height:440px;bottom:10px;right:8px!important;left:auto!important}html[dir=rtl] .ticket-chatbot-popup{right:auto!important;left:8px!important}.ticket-chatbot-body{height:280px;max-height:280px}}.App{width:100%;min-height:100vh}